We are pleased to report that we had a successful 2023 fiscal year. Our open claim count remained low at 242. 

For the fourth consecutive year, we experienced the highest volume of claims reported in Plaintiff’s Personal Injury practice area. Missed deadlines continued to be the primary driver of these errors, with the most common issues being missed statutes of limitations, lapsed alias and pluries summons, mistakes handling underinsured/uninsured motorist cases, and missed discovery deadlines. The other areas of practice with the most reported claims continue to be Residential Real Estate, Family law and Estates & Trusts. 

In addition to spearheading Lawyers Mutual’s community outreach, especially with Community Boards and North Carolina legal associations, in 2023 we launched a CLE on demand platform, refocused efforts on in-person CLE, continued to write, evaluate and publish risk management resources, and returned to law offices for speaking engagements addressing practice management topics.

Following the successful launch of the CLE on demand platform, our numbers of on demand views and programs continue to climb.

We continue to work closely with our Claims team to update the Practice Guides available on the company website. These guides help our insureds stay current on evolving best practices and procedures, with the aim of further preventing the errors that have historically driven our highest-volume claims.

There is nothing more important than the partnerships we make with our insureds. Our underwriting accomplishments in 2023 were the result of those partnerships:

• 7,472 insured attorneys
• 3,340 policies written
• 90% retention rate
• $18.86M in premium.

We continued to support the insurance needs of North Carolina attorneys in 2023 by writing 2,188 policies insuring sole practitioners and 959 policies insuring small law firms consisting of two to five attorneys.

In 2024, we will continue to support North Carolina attorneys by making conservative underwriting decisions that serve all our policyholders and promote the financial strength of the Company.  We also plan to bring additional technology to our insureds, by adding the reissue application to our online portal.

The Enterprise and Operational Risk Management Team operates largely in the background with tasks such as maintaining the technology and security programs, supporting other departments through business analytics, and developing and testing policies and procedures to maintain operations through unexpected events. 

We understand privacy and information security is important to you and we work to keep our systems and your information protected.  We also share tips and lessons learned that may be helpful in your technology journey through live and on-demand CLE’s and website content.  Cyber criminals continue to increase their activity and target small and medium sized businesses.  We must work together to avoid being an easy target – steps as simple as making a phone call to verify an email is legitimate before opening an attachment or link and utilizing mutli-factor authentication can go a long way in keeping all of us safe.

Our people are our strength. We hope you’ll get to know our client relationship team.

Adam Pierce and Kelly Gold each have over 20 years of insurance experience. Both are very service-oriented and help lawyers and law firms understand and procure protection from Cyber liability, professional liability as well as placing all the other coverages that a law firm might need.

Ken Hudson has been educating his clients on the transition to Medicare, as well as assisting with life insurance, dental coverage and disability insurance for 25 years.

Delores Hunter has helped countless law firms enroll in the NC Bar Association Health Benefit Trust for more than 20 years and has spent her career in the health benefit arena.

Adam, Kelly, Ken and Delores are personable and dedicated to meeting our customers’ needs. Each is a pillar of strength and stability to our mission to serve our customers.

LM Title completed a strong 2025, achieving record performance across key operational areas, including total revenue, sales activity, and gross profit.

In 2025, total file volume increased meaningfully compared to the prior year, with consistent year-over-year growth throughout each month of the calendar year.

Industry activity remains below both pre-pandemic and peak-pandemic levels, hampered by elevated interest rates and subdued real estate transaction volumes, particularly as declines in existing home sales continue to impact the overall industry.  As part of our long-term growth strategy, we made targeted investments in personnel and marketing throughout the year.

Operationally, we continue to evaluate opportunities to improve efficiency and scalability through technology enhancements and workflow automation. While not all initiatives progressed as planned, we remain focused on identifying solutions that will enhance productivity and position the company for long-term success.

Our online continuing legal education (CLE) programs remain a cornerstone of our marketing strategy, with strong participation levels continuing into 2026. These programs support both client engagement and brand visibility across our markets.

We are proud of our performance in 2025, particularly given ongoing market headwinds. The results reflect the dedication and execution of our team, as well as our disciplined approach to growth. Looking ahead, we anticipate continued market challenges but remain confident that our strategic investments and operational focus will support long-term stability and value for our policyholders.